URGENT MEDICAL CLAIMS
(24 HOUR MEDICAL ASSISTANCE)

Tel: +44 (0)1252 740 100
Fax: +44 (0)1252 740 110

Quote the following:

• Your Name
• That you are insured by Select
• The name of the Policyholder if this is different (whoever booked the policy)
• Your Policy Number (this will start with SEL)
• A Contact Number (where you are calling from)
• A brief explanation of the problem

Loss or damage to baggage,
travel delay, loss of money,etc.

You must tell the relevant transport company about any delay, loss or damage to personal belongings if they are being carried by any airline,transport company etc. You must also get a property irregularity report. If you do not tell the airline or transport company within three days of the event, the insurer may not be able to pay your claim. You must report immediately any loss of money or loss or damage to personal belongings to the police (and hotel management if this applies).You must also get an official written report. If you do not tell the police (and hotel management if this applies)within 24 hours of the event, the insurer may not be able to pay your claim. Upon return to the UK call the Non Medical Claims number to obtain a claim form as detailed above.

Cancellation - Curtailment

Notify the travel agent/tour operator immediately if you need to cancel and obtain a Cancellation Invoice. Obtain a claim form and get your registered doctor to complete the medical questions under the Cancellation Section. If you need to curtail your trip you should get your treating doctor in the resort to confirm with the Emergency Assistance Company that you need to return early. You should keep any receipts or accounts given to you and send them in. If you are away and wish to claim under curtailment of your trip then you must contact the insurer and discuss the claim and provide whatever information the assistance company requires. Upon return to the UK call the Claims number to obtain a claim form.

Departure Delay

You need to obtain a letter from the airline, railway or shipping line or their handling agents which shows (a) scheduled departure time, (b)actual departure time, and (c)reason for the delay. You are only normally covered if the delay is more than 12 hours.

Personal Liability

Never admit responsibility to anyone and do not agree to pay for any damage,repair costs or compensation. Keep notes of any circumstance that may become a claim so these can be supplied to the insurer along with any supporting evidence the insurer may require.

Personal Accident

Obtain a medical certificate from the treating doctor or specialist detailing the injury. Upon return to the UK make a claim as above. In the unlikely event of death the insurer will require sight of an original copy of the Death Certificate, together with any supporting evidence that the insurer may require. Naturally the insurer will make the necessary arrangements and pay for the return of the body back to the UK.